How We Work

Creative Planning

By applying a creative approach based on sound clinical reasoning skills, plus consideration of cost, our case managers are good at problem solving and proposing solutions for our clients' specific needs.

Our case managers draw-up a case management plan based on agreed objectives which cover, where appropriate, care and support, accommodation, therapy and healthcare, specialist equipment, transport, education, employment, social participation and leisure interests.

 

client contact

Our case managers often visit clients and their families at home but, if required, also in other settings such as a hospital, rehabilitation centre, school/college or workplace. They also contact clients by telephone and email to keep up-to-date and clarify on progress and tasks they need to help with.

Our case managers are effective at communicating with the client and/or their representative plus all other parties involved, as this is vital to the success of the case management plan and for advocating for our clients.

 

typical tasks

Here are some practical examples of the typical work a case manager undertakes:

  • Liaise and work with a residential rehabilitation centre or hospital to facilitate a safe and timely discharge to your home in the community

  • Assist you to recruit a bespoke team of support workers by helping to advertise and interview applicants. Subsequently, to arrange induction and training for new staff members and provide regular supervision sessions to ensure high standards of care

  • Assist with finding a suitable property and coordinating any property adaptations required

  • Recommend and appoint specialised therapists and coordinate their involvement, which may require interdisciplinary team meetings

  • Facilitate an appropriate vehicle and any other specialised equipment for therapy and daily living

  • Liaise with school/college so that access to education is maximised

  • Facilitate participation in vocational, social and leisure activities

  • Provide sensitive and compassionate support to clients and families at times of pressure and emotional strain due to their demanding circumstances